Evergreen Systems

Evergreen Systems is one of the oldest and most successful IT process improvement consulting firms. More than IT consultants, Evergreen Systems offers the Information Technology Infrastructure Library (ITIL) community many resources. The firm has three areas of focus within the subjects of ITIL, ITSM, and IT process improvement:

- Strategic Maturity Assessments
- Consulting
- Training

First, Evergreen begins with a strategic maturity assessment, comparing a company’s current practices with ITIL best practices. The next step is consulting services to improve the company’s ITIL-related areas.

ITIL areas Evergreen focuses on include:
- CMDB development
- Change and Configuration Management
- Service Catalog Development
- Asset Management
- CobiT programs

Finally, Evergreen does provide training to a company’s employees in ITIL practices. In addition to training client employees in ITIL best practices, Evergreen offers technology implementation, systems integration, upgrade and support, and software resale.

Evergreen’s services are aimed at IT executives and professionals at large organizations across the United States, including Fortune 500 firms and government organizations. Helping large companies improve the way their IT department runs since its inception in 1997, Evergreen serves the government, retail, insurance, banking, and healthcare industries.

With a strong knowledge base and extensive resources, Evergreen is a company that has retained over 60% of its employees for five years or more. Moreover, every member of its consulting and technical teams has five years or more IT process improvement experience. ITIL resources on the website include free white papers, assessment tools, newsletters, surveys, business cases, ‘how to’ guides, manuals, and podcasts as well as research and survey results on ITIL, ITAM, and IT process improvements.