Delphi Automotive Systems

Delphi Automotive Systems is a leading global supplier of mobile electronics and transportation systems, which includes powertrain, thermal, steering, safety and controls and security systems, electrical/electronic architecture and in-car entertainment technologies. The company is engineered to meet the needs and exceed the rigorous standards of the automotive industry. Delphi technology is an expert in computing, communications, consumer electronics, energy and medical applications.

Delphi’s headquarters is in Troy, Michigan and the company has around 169,500 employees and operates 156 wholly owned manufacturing sites in 34 countries with $22.3 billion in 2007. The vision of this company is to be recognized by it customers as their best supplier. Delphi excels in its field and exceeds the customer’s expectations at every opportunity. Delphi has implemented a cross-system approach to quality through the formation of a Customer Satisfaction Task Team. The cross divisional quality activities are lead by the quality directors from each of the Delphi’s seven divisions.

The strategies of quality task team are to institutionalize Quality System through planning, control, improvement, sharing of lessons learned and variation reduction, to implement ISO9000/QS9000 standards company-wide, assure discipline and rigor of product development process with an emphasis on prevention, to implement “Best Practices”, develop common initiatives and drive for continuous improvement, improve supplier quality and to protect the customer through improved first time quality and the Customer Acceptance Review and Evaluation (CARE) process. Environmental stewardship is the catchword at Delphi and it is the guiding force behind their manufacturing processes and the products and technologies they create.